Shipping and returns

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Shipping and returns

Shipping happens the same day for every order that are placed before 3:30pm with products that are in-stock on Monday to Friday.

→ What are the different delivery methods available?

OPS-store can ship your airsoft gear and replicas in numerous countries. Parcels are shipped according to the method the buyer chooses when placing the order among the following:

Shipping outside Metropolitan France:

Overseas Departments and Territories:

Colissimo Overseas Departments and Territories: Delivery against signature / 7 to 10 days delivery
Chronopost International: Delivery against signature / 3 to 4 days delivery (according to the destination)

For international destinations:

Colissimo International: Delivery against signature / 5 to 10 days delivery
Chronopost International : Delivery against signature / 3 to 4 days delivery (according to the destination)

Countries where OPS-store ship:

Overseas Departments and Territories:

Guadeloupe, Reunion Island, Martinique, Saint Martin, Saint Barthelemy, French Polynesia, French Guiana, New Caledonia, Mayotte, Saint-Pierre-et-Miquelon, Wallis and Futuna, French Southerns and Antarctic Territories, Military Postal Sectors and Maurice Island.

Other:

Monaco, Switzerland, Andorra and all the European countries.

Our domestic shipping option:

Colissimo - Relay point

48h delivery in Metropolitan France
Delivery against signature
Monday to Friday

Colissimo - Home delivery

48h delivery in Metropolitan France
Delivery against signature
Monday to Friday

Chronopost - Delivery at home

24h delivery in Metropolitan France
Delivery against signature
Monday to Saturday

Chronopost - Relay

24h delivery in Metropolitan France
11 000 relay points in France
Secured pick-up with ID

How much are the shipping fees at OPS-Store?

If you are ordering from Metropolitan France, shipping is free* for orders above €79 through the Colissimo relay shipping option and for orders above €149 through the Chronopost relay shipping option.

Shipping vary according to the delivery option you pick, the total amount of the order, the destination, the size and the weight of the parcel.

Having a doubt about your shipping fees? Put your articles in the cart and select your shipping option to estimate your shipping fees without having to create an account.

*Oversized products excluded

What is the delay for an order to pack and ship?

Once your order placed on our website and the payment received and validated (which happens instantly when you pay by card), we proceed to its handling.

On Monday to Friday, if your order is placed before 3:30pm and if all the items inside of it are in stock, the order is handled the same day. An order placed during the week end will be handled on the next Monday.

If all the articles ordered are in stock, your order is then given to the transport company (in this instance the French Post) the same day.

If part of the articles of the order are out of stock, we can proceed to the partial shipping of the order with the following procedure:

- If the available items of your order add up to a VAT included total of €120 (VAT excluded €100) the partial order is then shipped immediately.
- I the available items of your order don't add up to this amount, the order is placed on hold until the unavailable products are back in stock.

As a client you will be notified about the order's shipping via an email with a tracking number. This tracking number allows the client to follow its parcel in the transportation company's network until its delivery.

As a client, can I benefit from a VAT excluded invoice?

- Overseas Departments and Territories: As an individual as well as a professional, if both your invoice and delivery address are located in the Overseas Departments and Territories you can benefit from a VAT excluded invoice.

- Outside of the EU: As an individual as well as a professional, if both your invoice and delivery address are located outside the European Union, you can benefit from a VAT excluded invoice.

- Professionals inside the EU: All professional clients who's both invoice and delivery addresses are located outside France but inside the European Union will benefit from a VAT excluded invoice as long as they can provide a valid Intra-Community VAT number.

Please note that extra Customs charges may apply for parcels shipping to Overseas Departments and Territories or outside of the European Union.

Can OPS-store provide a tax exemption form?

If you are a client living abroad (outside the European Union) and are temporarily in France, you can get your VAT refunded by our partner detaxe.com when you buy from our store.

For this:

You need to live outside of the EU.

The invoice address must be the same as your home address outside of the EU.
The items in the order must be for personal use only.
Your order must be superior to €175.01 including VAT of goods (shipping fees and service fees excluded).

To benefit from this refund, you can ask our team for your tax exemption form and communicate us the following documents:

A copy of your passport
Your home address abroad along with a proof of residence abroad
Your bank account number for the VAT refund, showing the IBAN and the BIC or SWIFT code.

The tax-exemption form will be provided to you and you will simply have to send it to customs when returning in your residing country.

There are two ways of validating your tax-exemption:

Scanning your form on a Pablo terminal, the refund will then happen automatically.
Show the document to customs, in which case you will have to send it in the envelop provided by Détaxe SAS.

Détaxe SAS will proceed to a 12% refund of the VAT included total value declared on your tax-exemption form on your bank account under 4 to 8 weeks after receiving the form.

Does OPS-Store ship to military postal sectors?

Yes we do. At OPS-Store we are often solicited by people from the military who wish to get a delivery in military postal sectors and benefit from the tax exemption.
In this case the client must create an account on the website and select "Military postal sector" in the country selection field.

Thus the client will obtain an VAT-excluded invoice and the shipping fees will be the same as the "close" Overseas Departments and Territories shipping fees (see the above table).

What if my package is lost or damaged?

If your package is lost:

In the case of a package declared lost by the transportation company or if the delivery delays are not observed for more than 3 days after the maximum delivery date (7 days in the case of a letter with tracking), OPS-Store operates with the following procedure. The client must reach out to the Customer Service department (via email through the Contact us page or by phone) so that we can start investigating with the involved transportation company.

If the package turns out to be lost, OPS-Store sends the client a replacement package at its own cost.

If your package is deteriorated:

The OPS-Store warehouse team packs all orders in the best way possible and with care.

It is the client's responsibility to check his package at reception. If the parcel looks to have been opened, the client has the right to refuse the delivery or to express a reservation on the transportation company's delivery form.

In the case of damage found on the goods at reception of the package, the client must contact our Customer Service as soon as possible in order to start a replacement procedure for the concerned product.

What if an item doesn't suit me?

Every individual client (or "consumer") can benefit from a 14 working days withdrawal period from the date of reception of the package to contact our Customer Service and either start an exchange or a refund procedure.

The good must then be sent back after the agreement of our Customer Service. The return costs are to be incurred by the client. Our After-Sale department will check the integrity of the product at reception of the returned package and then start the exchange, credit note or refund procedure.

OPS-Store insist on the necessity of the product to be in perfect condition (the packaging must be opened very carefully) when being sent pack to be eligible for a refund.

However, for professional clients and according to the law, the withdrawal period is applicable only under the following conditions:

The withdrawal period right is only applicable in the case of a sale contract concluded through the OPS-Store website.
The sale contract must not be in direct relation with the professional activity of the client.
The professional client company must be a small company (with a total number of employees that doesn't exceed 5).